Hi @Philoz2005. Welcome to the Community. @SunsetRunner, thanks for the heads up and I appreciate your help!
@Philoz2005, thanks for taking the time to share your feedback about the Versa and our Support team. I understand your point of view about this situation and I'm sorry that you've had this experience. Our team often reviews the Forums to work on our products and improve them based on your comments, please know that your comments won't go unnoticed. While I don't have access to your case details, I'd recommend to reply back to their last email so they can look into your case and provide you with more information.
If you need anything else, please let me know.
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