connection between phone en fitbit versa

[AnoukFluyt1993]

Hi,

i have using a fitibit versa fore 2 months now but he stops synchronize.

I dit a complet reset of de fitbit and the fitbit app.

When i wanne make e new connection the app says he finds the fitbit versa but doesn't get any connection.

What else can i try?

Or do i have to get my fitbit to the store?

Thanks,

Anouk

[SunsetRunner]

Hi, the reason for not connecting to your phone is the Factory Reset procedure. This brings your Versa back to the "in the box" state and as such acts like a new watch. You will need to do the entire setup with your phone all over again. Hope this helps.