help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

getting started

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2018 12:13

‎08-19-2018 12:13

good day

 

i just bought Fitbit versa however i am unable to do the following:

 

1) Clock face: When i select the preferred clock face, i get the message that the clock cannot be installed on my devise

 

2) I don't think the devise is working as it always say" to start. download the fitbit APP of which i do have.

 

Thank you in advance

Best Answer
0 Votes
1 REPLY 1

‎08-19-2018 13:40

‎08-19-2018 13:40

After downloading the app the tracker needs to be setup to your account, it sounds as if the tracker has been setup.

 

However the setup message is telling me that the tracker still needs a firmware update. My suggestion would be to do an add device and choose to replace your versa.

Occasionally I see reports of this happening, I don't know why

Best Answer
0 Votes