iPhone 7 and Versa won’t sync

[MarkeG40]

I’ve discovered a problem where my Versa won’t sync with my iPhone 7s.  It only happens when I use my Bluetooth headset but once I do I can’t sync the versa with the iPhone app until I do a factory reset.

if I have my Versa paired and the iPhone app open and syncing prior to using my Bluetooth headset the problem won’t happen.  But once I forget and pair my headset without the Fitbit iPhone app open and paired I’m screwed and have to factory reset the versa or I can’t sync.

I'm working with tech support but they haven’t come up with a solution so maybe the forums will shed some light on the problem.

Moderator edit: Subject for clarity and format

[ACG]

I just recently just started using the Versa. I'm going to hook up my Fitbit Flyer headset and see if this happens. 

[HeydyF]

Hey @MarkeG40, welcome to the Fitbit forums! Sounds pretty weird that your Versa only syncs with the Fitbit app after you factory reset it. But don't you worry, I don't know if you already tried this out with our Support team, but if you haven't, I'd like you to follow these tips to properly sync your watch: 

• The latest version of the Fitbit app is installed on your phone or tablet. 
• Your iPhone or iPad has a cellular data or Wi-Fi connection.
• The software on your iPhone or iPad is up to date. To check, tap Settings > General > Software Update.
• The Bluetooth setting on your iPhone or iPad is on. To check, tap Settings > Bluetooth.
• Your iPhone or iPad isn't managing other Bluetooth connections. For more information, see Is the Fitbit app for iOS interfering with other Bluetooth devices?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. For more information, see Why won't my Fitbit device sync to another phone or computer?​
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. For instructions see the Apple help article.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. For more information, see How do I restart my Fitbit device?
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

@ACG, I will appreciate the update my friend! 

Let me know how it goes guys! 

[MarkeG40]

Thanks for the replies.  I tried all those steps and still the versa will only sync after a factory reset and then only until my phone connects to a Bluetooth device with something other than the versa.  

I have spoken with with tech support and they are replacing the versa.

[HeydyF]

I appreciate the time you have taken to try to fix this syncing issue with your Versa and your iPhone 7 @MarkeG40. On the other hand, sounds great that our Support team has helped you out with this and have determined that replacing your Versa was the best decision. 

If you have further questions or comments, let me know!