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iphone and watch not Syncing!

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‎01-02-2020 12:13

‎01-02-2020 12:13

Keep resolving the sync issue then it unsyncs again, clear pattern forming. So have self helped - what can I do next please? 

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‎01-02-2020 15:29

‎01-02-2020 15:29

Hi @Jennie_Sidnee , if you have iOS 13 on your phone, you have to know already by all the messages from Fitbit that there is problem with notifications and Apple's new iOS 13, which is entirely to blame to Apple and not Fitbit. Apple decided onesided to change the rules in handling notifications without informing Fitbit. So, now Fitbit has to solve a huge problem caused by Apple. Regards kuzibri

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‎01-03-2020 00:08

In response to SunsetRunner

‎01-03-2020 00:08

Thanks

No I have not got IOS 13, I am still on IOS 12

Yes I did read the statements online thanks

So how can I rectify please



Sent from my iPhone
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‎01-03-2020 00:50

In response to Jennie_Sidnee

‎01-03-2020 00:50

I have same problem with android - phoned customer support and they are sending me a new one

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