Hi there, @missveggie. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for making sure that your Fitbit app is up-to-date. I'm sorry to hear that your Versa 2 is still not receiving notifications from your new phone. I understand your concern and how you must be feeling, I will do my best to help you with this!
As a first approach, I'd suggest making sure that your Versa 2 is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from your new phone.
With that being said, please follow the steps below in the order listed:
- Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your new phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Versa 2 again.
- Set up notifications on your Versa 2 again.
With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
If the are still not coming through, see Why are notifications delayed or missing?
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