"Oops. Looks like there's no internet connection" when picking watch faces and apps

[IH8Usernames]

I keep getting this message when browsing apps or clock faces for my versa. As you can see, I have an internet connection that works just fine. For some reason though, after a few minutes I start getting this error. Sometimes retrying will fix the problem, other times I have to back out of the app entirely for it to begin working again. This doesn't effect my ability to use my Versa, but it's not a good user experience. 

Turning mobile data on and off does not help. 

[Rich_Laue]

How about a restart of the unknown phone .

[IH8Usernames]

Rebooting the phone does not make the issue any better or worse, as the phone has a perfectly stable internet connection. 

Closing the fitbit app and opening it again doesn't really help all that much either. As within a few minutes of browsing versa apps or watch faces the error starts to pop up again at random. Sometimes retry works. Sometimes it doesn't. 

[laurebabus]

I have the same problem. Today is my first day with my versa.. I am definitely connected to the internet and cN download clo k or app even after getting this message.  I have rebooted the phone and the Versa but this oops keeps coming back. 

[AJanice]

I'm getting an Error code 521 having something to do with Cloudfare. I've tried different browsers, clearing data and still no luck or help from Fitbit in getting this fixed. I was wondering if other people are having the same error.

[RaymondoC]

Ive had the same error on mine since day one which was last Tuesday, July 3rd. While my Fitbit itself seems to work, I too cannic change the clock face or choose apps due to the same error message. If tried uninstalling the app and reinstalling, rebooting, resetting the device  etc and nothing has worked. By the time i'm done this week, 500,000 people are going to know about this and the lack of action or help from Fitbit to provide a fix. Nobody across the pond will buy this piece of sh*t in the coming months

[IH8Usernames]

Calm down Raymondo. 

That's no way to get help. Nobody wants to help an angry person. If this is such a horrific issue for you, you should open a support ticket, not just post here on the forums.

I'm able to install apps and clock faces, It just takes a couple of tries because the error is intermittent. 

I've not experienced any of the problems other users are reporting. My GPS connectivity works fine. It was a bit spotty until I selected GPS only in my options menu, instead of getting location data from cell towers, Wifi, and Bluetooth low energy (Google uses Bluetooth low energy to spy on you don't you know. it's better to have it off).  My battery life is just fine. (Not quite 4 days, but I use it a lot) and I don't have any phantom step issues while charging either. 

What kind of phone do you have?  I've got an LG K 20V, running android 7.0

AJanice, I've not gotten any numbered error codes. My issue only happens from my phone when choosing clock faces or apps to load onto the Versa.

[laurebabus]

No error #s either. Problem is not debilitating for me; just a little annoying. So happy everything else is working that I can tolerate this until it gets fixed. 

[Buggs2T]

Yep, I noticed this yesterday and today, when picking and trying a few watch faces.  Though, simply pressing retry once or twice seems to work for me.

[Spoonmaster]

I am having the same issue. Is there no solution to this after so much time?

I only started using it yesterday and I am not impressed with the number of issues I have already had 😞

[AJanice]

I have not had problems with clock faces, but I have not been able to access premium activity data or premium trainer for months. No solution yet.

Sent from my iPhone

[vbattery]

I just got my fitbit versa and facing the same problem. frustrating. My mobile is connectd to the internet via wifi and 4g. Other apps work fine and streaming content but fitbit alone says no connection. I dont like the analog clock face and this is a deal breaker. Hope this will solve within the return period else i am returning the versa.

[Gryzor]

Same here, fail, fail, fail. Nothing but problems with all my Fitbit devices... As if it was not bad enough that the store's functionality is so limited (you'd think they could better than Pebble), it simply doesn't want to work either. 

[Geeve]

So I got my new Versa about 5 hours ago. I like it and it is a nice watch/tracker but......

Every time I open the app and try to look at "clock faces" or apps it tells me "oops no internet connection" I know this is not true because every app, that requires a connection, on my phone works just fine. Anyone else have this problem? Any solution to fix it?

I am really getting frustrated as I have to hit retry 6 or 7 times and cross my fingers. Just a minute ago I just gave up and closed the app. Just want to check out apps and clocks....

I don't see a way to attach a screenshot.

If it matters my phone is a Samsung Galaxy S7.

Thanks in advance!

Geeve

[Geeve]

 Edit: I already tried rebooting the phone, watch and my rouerr (just because) 

Thanks

[Marrrmaduke]

@Geeve if you turn off the wifi on your phone and use only your wireless data, do you get the same error?

[Geeve]

@Marrrmaduke just tested it. It came right up with mobile data.

Hmmmmmm, I also turned off WiFi calling, and it works much better. Going to mess around in the router a bit more. We live in the country and wifi calling is a must. That at least gets me pointed in a direction.

Any other thoughts with this new information?

Thanks

[Geeve]

Update: My phone was on the 5g channel and the versa is on the 2.4 channel. Moved the phone to 2.4 and opened the data a bit more on it and all is working much better 😊 

Thanks!

[Rsethi07]

Just bought the versa. I have this error regardless of wifi or mobile. People have been posting about this for a year - what's the deal? Should I return it?

[SunsetRunner]

After the latest firmware update I cannot access the Clock Faces, Apps or Spotify settings in the Fitbit app on Android. Selecting any one of these buttons displays an error message "Oops looks like there's no internet connection" (when my phone is obviously connected to the internet). From the same screen I can access the wallet settings, but the others give connection errors. 

Also, I have agenda synchronization turned off and despite that I suddenly have my agenda items synced to my Charge 4, which I cannot turn off.

Firmware 1.96.29

App version 3.24 on Android 10

Moderator Edit: Clarified subject