screen blank and unresponsive

[mummatonk]

my screen is black, green light comes on at the back, have tried restart but doesn't do anything, seems to sync and can hear it vibrate, less than a week old

[Treeisme]

I had the same trouble. Mine is only 3 days old. I did a restart on my phone, and it is working again!

Restart phone https://help.fitbit.com/articles/en_US/Help_article/1186

[SunsetRunner]

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@mummatonk wrote:

my screen is black, green light comes on at the back, have tried restart but doesn't do anything, seems to sync and can hear it vibrate, less than a week old

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Only two things left.  Do a Factory Reset back to out of box condition and/or contact Customer Support. If you want to try the Factory Reset, swipe left to Settings, touch About and touch Factory Reset. Customer Support.

[mimabx170]

It just happen to mine, its synching and vibrating. The battery life is good too. I can't see anything and I'm frustrated.

[Lander]

Funny. That would be great however can not see anything on the screen to do the factory reset.

[PatriciaA10]

Screen blank and unresponsive what do I do