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screen replacement

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‎08-06-2019 21:31

‎08-06-2019 21:31

i Just got my versa and i noticed the screen is cracked. How do i replace the screen? is it covered under warranty. 

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‎08-07-2019 00:32 - edited ‎08-07-2019 00:33

‎08-07-2019 00:32 - edited ‎08-07-2019 00:33

Hi @leka24, welcome to the community.

 

Unfortunately the screen on the Versa is non replaceable. Usually issues like this are not covered by the warranty as it could be deemed to be accidental damage. The best thing you can do would be to contact customer support (here) and discuss it with them. This being a user based forum, it's difficult for any of us to give you the answer. 

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Nathan | UK

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‎08-07-2019 00:34

‎08-07-2019 00:34

Hi @leka24 Unfortunately there is no way to replace the screen. It is usually seen as accidental damage so is not covered by warranty,  but for a definite answer you would need to contact Support. Fitbit Support

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Helen | Western Australia

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