Make sure your versa is connect to your Fitbit app. You can go to your phone setting and under Bluetooth it should say connected next to versa. Also on your Fitbit app on the dashboard where you can see your watch logo and the battery life. Above the battery logo is a connection logo. It should be green or blue. If it’s grey then your versa is not connected your Fitbit app.
Other things you can try if that’s not the problem is resetting your versa by press and holding the button on the left of your versa and the button on the lower right of your versa at the same time. Hold until the Fitbit logo appears on your versa
And finally you can try a shutdown by going to settings on your versa scroll down to about and then selecting shutdown. I’d say leave it for a couple mins the turn it back on (pres button on left versa)
hope this helps
