versa 2 constantly not syncing!

[emi.valentine]

I got my new versa 2 on tuesday for my birthday. all was great the first half of the day..and now atleast 3 times a day every single day I have to delete my device and resync it. its getting ridiculous! constantly resetting. the only thing its good for atm is the time and my steps/heartrate 😭 I'm so disappointed. seriously regretting this purchase. it doesnt work 

[Liz729]

Mine was doing the same thing. I got it and it worked perfectly for about a week. It stopped syncing and I tried deleting it as well. It would work for a while and then stop. I eventually removed it from my account, set it back to factory defaults, removed the fitbit app from my phone, and started all over.  It's been a couple of days now and it's been ok.  One time it stopped syncing and I restarted my phone as a first step and that worked. It's been ok for a couple of days now. I'll try just restarting my phone if it happens again and see if that helps.  

I did call support and was eventually told that my Samsung Galaxy S10 is not yet a "fully tested" device for the Versa 2. So, if you happen to have this same phone, that might also be part of the issue. I was told it's been fully tested on the 9. So, I'm hopeful that eventually it will be fully tested for the 10. Sometimes being an early adopter can be frustrating.

[emi.valentine]

I've done all of that,uninstalled and reinstalled,set everything up again numerous times and its still touch and go,works for a couple hours..then stops..struggles to sync then sometimes it syncs awesome. so very frustrating! I have a Samsung note 8. my partner told me to get a samsung watch instead and I argued for a fitbit.. now I'm eating my words 😞😞😞



Sent from my Samsung Galaxy smartphone.

[JEG62]

Try this it worked for me. https://youtu.be/a91CDZh3LlQ