versa acting crazy

[achirinos]

This weekend my versa has lost battery life quickly. So, I have restarted it with no improvement.

Today I factory reset it and now it just keeps flickering and scrolling it wont stop. HELP....I love

my Versa

[NellyG]

Try another factory reset (using the buttons). If that doesnt resolve the issue you will need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[achirinos]

Thank you. I am going to try this now. I will let you know the outcome. 

[achirinos]

I've done all the stops asked now my versa had a black screen and won't update or anything

[achirinos]

I've done all the thing asked now my versa has a black screen and won't update or anything

[achirinos · Accepted solution]

Talked with customer service and they are sending me a replacement.  They were wonderful😍 thanks for helping me everyone