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versa screen cracked

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this is my 3rd fit bit product and I'm pretty fed up with them. I just recently purchased the versa so I could have a watch while i swam. I purchased it 8-26-18 and its now 11-26-18 and I cant even go swimming with it anymore because the screen cracked on the corner, like a hair line crack. it happened while I was checking my screen as I was sliding a message over the screen, the screen just peeled off the corner (hard to describe). This leads me to believe this material is cheap and there is no quality control of it. Same with the last 2 fit bits, the quality wasn't good either, and I am not sure why I was convinced this new watch would be any different BUT I really do love the app and the ease of using the app with my iphone. I called into customer service and they told me they cant help me with fixing my 2 MONTH old watch and with this being my 3rd purchase with them, I am done. I realize all companies have polices and procedures in place but then company doesn't really care about the customer, because I feel if they did, they would see I am a loyal customer who would keep purchasing if they would help me out in doing a warranty for my product. 

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@mlilli Welcome! It's nice to have you on board! Sorry to hear about your damaged Versa screen. Support as you mentioned does follow the warranty guidelines and these don't cover damage caused by external factors. You could try replying them to review your case and see if they can still help you. Still thank you for your feedback regarding the Versa and the Support team.

I'll be around!

Alvaro | Community Moderator

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I'm not happy with their policy of not providing repairs. This policy is unfair.

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@AjithDsouza It's great to see you in our Fitbit Community! I'm sorry about the issue that you experienced with your Fitbit Versa. I totally understand how you feel about this and we appreciate your feedback and comments.

Please visit this page for more information about the warranty policies.

I'll be around if you have any doubts!

JuanJo | Community Moderator

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