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versa will not charge

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‎07-17-2019 11:40

‎07-17-2019 11:40

I have done all the steps to try and get my versa to charge. Customer service told me to do a factory reset but after doing so I can't get it to do anything. Still will not charge to update it or anything. Ready to throw it in the trash. Very disappointed.

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‎07-19-2019 19:28 - edited ‎07-19-2019 19:29

‎07-19-2019 19:28 - edited ‎07-19-2019 19:29

Welcome to the Fitbit Community @Babygirl71. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the battery issue you're experiencing with your Fitbit Versa. I am sorry to hear you are going through this situation, I totally understand how you are feeling. Thank you for taking the time to get in touch with our Support Team and following the troubleshooting steps provided. Since the issue persists, I recommend you to continue the assistance with Customer Support. I know they will be glad to help you out and provide a solution.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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