weather app

[Ghislaineb]

Versa 2 : the weather app always give : NO LOCATION INFORMATION

Tried already to to synchonise also to ad a new location but no effect it still do not work no weather information

[Marrrmaduke]

@Ghislaineb Does your fitbit sync properly? Did you granted access to the location for fitbit app as required (always and not only when the app is in use). What phone model and OS do you have?

[Ghislaineb]

Fitbid sync proper. 

Acces to  location is on always

Phone : Samsung A50

It worked properly just  until a  few days ago, then the weather information stopped

[Marrrmaduke]

@Ghislaineb Try uninstalling and re-installing fitbit mobile app.

[Ghislaineb]

Tried already this option and this was no solutionVerzonden vanaf mijn Samsung Galaxy-smartphone.

[Marrrmaduke]

@Ghislaineb Does this happen always? Like in all places? At your home, work, friend's place, etc? Do you have wifi set up for Versa in the fitbit mobile app? Try removing it and rebooting your tracker and phone. Does your fitbit connects to your phone GPS without issues, e.g. when you start gps-enabled workout. Finally, would the problem you're facing coincide with the fitbit mobile app or any other update?

[Ghislaineb]

It happens everywhere. Wifi is setup on phone and tracker.

I already removed the fitbit app on the phone and resinstall it 

How can i reboot the tracker and the phone ?

actual software on the phone : 

Samsung firmware for the Galaxy A50 SM-A505FN with product code DBT from Germany. This firmware has version number PDA A505FNXXU4ATC2 and CSC A505FNOXM4ATC1. The operating system of this firmware is Android 9 , with build date Fri, 21 Feb 2020 13:01:18 +0000. Security patch date is 2020-03-01, with changelist 17426515.

Problem started last week

[Marrrmaduke · Accepted solution]

@Ghislaineb I meant what's the Versas firmware version (open settings app on your versa, scroll down to about, tap - firmware version should be listed on top). Please try to remove the wifi that you set up for your versa to connect to. You must have set it up within Fitbit app - open Fitbit app, tap on your profile picture, tap on Versa and scroll down to Wifi settings. After you have removed wifi, please sync your tracker, then reboot your phone and the tracker. To reboot Versa, press and hold the back button until screen goes black and the Fitbit logo appears.

ETA: Could you please verify that versa connects to your phone GPS without issues? Please open Exercise app on your Versa and start one of the GPS enabled exercises, e.g. Run or Walk. Does GPS say connected?

[Ghislaineb]

This steps were succesfull, i think GPS was stopped. Why GPS has stopped i don't know.

[Marrrmaduke]

@Ghislaineb I'm glad it's working now! 😄

[Drpjfitz]

I’m having the same problem. How do I know if GPS is connected?