help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

AI coach no longer available

8 hours ago

8 hours ago

I completed an update for the app and now I’m no longer able to chat with the AI coach. It completely went away. 
Is this no longer available?

Best Answer
Labels:
0 Votes
1 REPLY 1

7 hours ago

7 hours ago

Hi @Finewine77   I just finished a chat, but I've had my app version for several days -- no recent update.  To start I recommend some simple troubleshooting.

  • Log out of your Fitbit app, then log back in
  • Log out, restart your phone, then log back in
  • Delete, then reinstall the Fitbit app

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes