AI coach responses not displayed

[FibiUser]

Currently using public preview feature. The AI coach responses are not visible. So cannot really interact. In the ask coach chat window the coach responses disappear under a second. In other AI coach chat window the coach responses do not show at all. 

[RiekoC]

Hello @FibiUser 

I've seen other users reporting that the Coach answers disappear on the Public Preview; see this thread (<-- click). 

Have you tried uninstalling, then re-installing the Fitbit app on your phone? 

[FibiUser]

Deleting and reinstalling the Fitbit app solved the issue. Thank you!

[RiekoC]

Hello @FibiUser 

Thanks for letting us know that deleting and re-installing resolved the issue for you. 

[resahoeller]

Shoot, I deleted the app and reinstalled it and now I don’t have access to the AI coach

[alexthecat]

@resahoeller can you try going here and signing up for the preview again? 

[resahoeller]

That worked! Thank you so much!