Can't edit today's plan

[Ka-G]

I've been trying for 6 hours to have today's plan changed.  It gives a generic "error has been encountered" and nothing happens.

Before the error it shows it's processing and even shows the editing plan phrasings, but nothing happens.

We need a way for us humans to alter the current days plan when AI fails.

[Ka-G]

Make that any days plan.

[RiekoC · Accepted solution]

Hello @Ka-G 

I believe there's an issue on the Fitbit side for the Daily plan that the team is aware of and is working on fixing the problem. However, we haven't seen a timeline for the fix yet. 

Please submit this issue using the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompt and submit

Although it's likely that you won't receive a response, we've gotten confirmation that the team reviews every feedback report and uses the information for issue investigation. 

[Ka-G]

Will do thanks.

[Ka-G]

Now nothing about the plan is working. 

Nothings being generated or altered. But it did give me a ”printout" when asked, that showed a plan greatly altered from what was discussed.

Already submitted feedback, and spent over an hour getting the plan settings reverted as it told me it altered them (despite agreeing not to do so without permission)

had to start every message with 'do not access the plan right now' and two line breaks before continuing the message or it would give an error.