Coach answers disappear

[Livinginmotion]

When I get an answer from the coach, the text disappears before I can read it. 

[RiekoC]

Hello @Livinginmotion 

You should be able to see your chat history with the Coach. 

• Tap the Ask Coach bubble at the bottom of the page. It doesn't matter which page since that bubble should be available on all the Public Preview pages.
• Tap the clock icon in the upper right of the Ask Coach page. This should open the Chat history page
• You should be able to see your previous chats with the Coach on this page. Tap on a specific chat to read the conversation. 

[Kickdog]

I am having the same issue. The coaches of no value if you can’t read their response.

Moderator edit: formatting

[KH95]

Same here! Frustrating!

Moderator edit: Clarified Subject

[RiekoC]

Hello @KH95 , @Kickdog , @Livinginmotion 

Please report the issue using the Feedback option in the Fitbit app. This is how the team is tracking the issues with the Fitbit app, including Public Preview.

• Tap your avatar in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompts and submit

All the Feedback reports are received by the team for review. Although it's likely that you won't get a response, the team confirmed that they read every single report and categorize them into issue buckets for further investigation. 

[Peter_1234]

Same issue - the AI functionality is 100% pointless.  We cannot read any responses as they vanish super fast and cannot be read.  This will push me towards cancelling my subscription.

Moderator edit: merged reply

[bdocfinder]

I have been reporting but no response and it still doesn’t work - frustrating because I can see a response but it disappears before you can read. No history of chats. 

[Jan871]

Yes same here it freezes and disappears 

[Kskillma]

Same here on Apple 17 air. Is this model related?

[bdocfinder]

I’m using an Apple 17 but it’s not an air. Maybe that is why for some Apple devices it is working?
Sent from my iPhone - Please excuse auto correct errors and other typos!

[FadeBloodlace]

Same here. I get an answer but it quickly disappears. Chat history is blank. Notes are blank.  iPhone 14. I’ve reported it on the Feedback in app a few times.  Hope they get this worked out- it looks like a fantastic feature. 

[KH95]

I have the latest iPhone, so it’s not a version problem! Sooo wish I could
use this feature.

[Cleanteeth401]

Same here, very frustrating! This will be the one thing that will push me to cancel my subscription, what good is it if you can’t use it?!

[RiekoC]

Hello all, 

I'm trying to escalate this issue to the team and will report back when I have an update. 

[bdocfinder]

I have reported the issue multiple times via send feedback. Still a problem! Useful feature if it worked! 

Couldn't agree with you more!

I agree - I don't think it is an iPhone version problem.

Modification du modérateur : réponse fusionnée

[StokeSally]

Same here! I’ve got the latest updated version on my phone and still the same despite the “bug fix” 

[IrishCappy]

This doesn’t work for me. It says there is no coach chat history despite me using the app for 2weeks and the text disappearing before I can read it. If I’m super quick, I can take a screen shot before it disappears but doesn’t often work. 

[Kickdog]

I think it is unfortunate that users are asked to participate in a beta test by Fitbit Labs to help them with product development that turns out to be an exercise in futility. Surely they can do better than that.

Carl Kickham

[Cleanteeth401]

The same thing was happening to me. I deleted the app and reinstalled it, and it started working immediately

[Kickdog]

I tried the same, but was not successful.

Sent from my iPhone