Coach answers disappear

[Livinginmotion]

When I get an answer from the coach, the text disappears before I can read it. 

[bdocfinder]

@Cleanteeth401 - thanks for your post. I followed your advice and the app started working for me too. 

[KH95]

Do you have to delete app and all its contents? Or just delete from phone?

[bdocfinder]

@KH95 I just deleted the app from my iPhone 17 which deletes all the contents. This made me nervous because I have been a member for many years and I was afraid that I would lose all my historical data. However, when I downloaded the Fitbit app from the App Store and signed in all my contents were there. 

[Cleanteeth401]

Just delete from phone!

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That’s great!

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Ugh, I’m sorry:(

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Yay!

[IrishCappy]

Thank you so much for this suggestion. I tried it and now the app is working as I’m guessing it was intended. So happy! 👏🏼

[Cleanteeth401]

A much better experience now! 

[jwm4]

It just began recording my chat history today, March 23. 

[nrweastman]

There is no chat history for me, despite attempting to use the coach a number of times.

[KH95]

Another person in this chat said to delete and reinstall the app, and it
worked!

[Kskillma]

YES Finally I followed the “delete and reinstall “ advise and the coach’s
answers are staying in my screen. Highly recommend as solution and yes even
though my Apple 16air said my data would be lost which made me hesitate to
do it, my years of data did not disappear.

[AJE67]

The responses tend to freeze and then disappear. I have to ask it to respond again - which is normally does and then it’s ok. I have found that sometimes needs to asked a few times to adjust  weekly workout plan. 

[Kskillma]

Thanks. I’ll keep that in mind as I use it. I just successfully built my
first training plan which was both exciting and frankly scary. I love the
plan and the experience was easy and fun, but I can see how slippery the
slope is toward making AI coach into a best friend to the exclusion of my
other gym friends and perhaps others.