Got kicked out of public preview

[Ryana2]

I woke this morning and went to check my fitbit and I got a blank screen that said something to the effect I no longer had access. Or something had changed. I then was switched back to standard view. I have the bar across the top of my app to switch back to public preview but when I click it, it jsut shakes and doesn't do anything. 

I'm actually livid as I'd plugged in a lot of data with the coach. Built up a few weeks of a strength training programme and now I can't access it?? 

I have a fitbit sense. I pay premium membership. I don't use VPN. I clicked out of it yesterday to track my menstrual cycle and clicked back in.. But it was working fine until last night. In the public preview mode. 

What's going on. 

 

[DramaQueenDiva]

I'll be honest, I don't know what's going on.  I found myself in a similar situation this morning where I had to switch back to the other version to log a metric.  However, I was able to log back in, no problem.  I do have VPN activated.

It may not hurt to check for app updates or clear the app cache.  I'd also check to see if you have firmware updates to install.

[LawnPaul]

There's an update in the Play store available

[alexthecat]

@Ryana2 I am also using a Sense and everything is working fine for me, so I don't think it's your Fitbit device.

You mentioned that you can't access the Public Preview from the notification at the top of the screen. If you tap the user icon in the upper right of the screen, can you select "Public Preview" and switch to the new app version there? 

If that doesn't work for you, restarting your phone would be a good next step. 

[amymurray122]

I'm having the same issue. Tried all the troubleshooting stuff, can't get back in. I've got an Inspire 3, so definitely not because of your device.