Public Preview Health Connect not Working

[Meliaco]

Hello, I've just started using the public Preview and I noticed the health connect synchronisation function isn't working.

When I switch back to the normal Fitbit app all the workouts and data do synchronise but when I switch back to preview it disappears.

While looking into the issue I noticed that on the preview app you you can't choose to show data of health connect on Fitbit on the configuration menu

Do you have an idea if it's because Health Connect is still not supported on Preview ? Or is that a bug?

I already tried to clean data, reinstall Fitbit app, reconnect health connect and delete and re-add all permissions needed

[Meliaco]

First picture is normal mode, second preview mode

 

 

[RiekoC]

Hello @Meliaco 

I've seen other users reporting syncing issues between Health Connect and the Public Preview version. I believe the team is working on fixing the issue, but we haven't seen a timeline for the fix. 

The small consolation is that the regular version is syncing properly with Health Connect. So that means Health Connect data is syncing to your account on the Fitbit servers. Once the Public Preview syncing issue is fixed, you should see the data like you do in the regular version. 

For now, please submit this issue using the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompt and submit

Although it's likely that you won't get a response, we've gotten confirmation that the team reviews every submitted feedback report and uses the information for issue investigation and improving the Public Preview version. 

[Meliaco]

Alright, thank you for your answer i submitted the feedback on the App !  

[DO3EET]

I hope they read the forum as well