Add option to update payment method for Fitbit Premium

[Senseuser]

Why can't a customer go in and update the payment method? My credit card was lost and when I go in to update the payment, it defaults to Canada as a county so I cannot update the payment. In the chat box, I was told I had to cancel my subscription to wait then restart it and put in new payment information. That seems like silly way to update.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi @Senseuser, and thanks for taking the time to share this suggestion about adding the option to update payment method for Fitbit Premium. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[LizzyFitbit]

Hi @Senseuser, and thanks for sharing this suggestion. We’re very happy to let you know that this has been released on the online dashboard. You can find more details here: How do I manage or cancel my Fitbit Premium subscription?

In recognition of your excellent suggestion, each of your votes will now count as 5 votes – you have the power! Thank you for sharing this idea, and thanks to everyone who voted and commented for your enthusiasm which has now materialized for everyone’s benefit. We hope you all enjoy this new addition to the Fitbit product or service!