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Allow users to post help requests from the Fitbit app with screenshots

Status: Reviewed By Moderator Submitted by on ‎12-17-2022 11:46
1 Comment (1 New)
Use an icon, such as a red cross, to allow users to post a help request from the app. The user could allow the app to take & share a screenshot from their mobile device, or gallery, to show the problem. This could also be done using the sharing functionality, but the sharing would have to be added to other app/dashboard tiles/pages.

CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows

This is needed because:
It would make it easier for users to share details of their problem. It would allow the issue to be tagged with information about the app version, their tracker type and firmware and potentially their mobile OS version. This would aid in placing their issue into the correct forum.
I'd use this: Once in a while
See more ideas labeled with:
1 Comment
Status changed to: Reviewed By Moderator
YojanaFitbit
Moderator Alum
Moderator Alum
‎12-19-2022 08:58
‎12-19-2022 08:58

Hi @charleskn, and thanks for taking the time to share this suggestion about allowing users to post help requests from the Fitbit app with screenshots. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

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