Showing product feedback with label Community Forums.
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Status:
Not currently planned
Submitted on
04-30-2020
01:36
Submitted by
Asnoeren
on
04-30-2020
01:36
For Feature Suggestions we can track progress to see where in the process the Feature suggestion is pending. Would be good to have the same for issues/defects raised through the forums.
could be something like:
- New Issue : Collecting Data
- New Issue: Analysis by development team
- Issue Rejected: not an issue ; works as designed
- Issue Accepted: Solution Design
- Issue Accepted: Solution in progress
- Issue Resolved: Integrating in FWU
- Issue Resolved: Beta Testing
- Issue Resolved: Released
Moderator Edit: Clarified subject
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Moderators are trying their best to manage suggestions here, but not all users come here, instead they use the app. Moderators could form a group in the app where the collective consolidated suggestions could be posted by moderators without duplicates to reach a broader Fitbit audience for voting. This would also make it easier for users to see the progress and future features Fitbit is working on.
Moderator Edit: Clarified subject and label
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Status:
Reviewed By Moderator
Submitted on
10-03-2022
07:17
Submitted by
Podunk
on
10-03-2022
07:17
The Fitbit user community survey needs fields where users can comment. The survey is poorly written and appears to be designed to provide a desired result.
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Status:
Reviewed By Moderator
Submitted on
12-17-2022
11:46
Submitted by
charleskn
on
12-17-2022
11:46
Use an icon, such as a red cross, to allow users to post a help request from the app. The user could allow the app to take & share a screenshot from their mobile device, or gallery, to show the problem. This could also be done using the sharing functionality, but the sharing would have to be added to other app/dashboard tiles/pages.
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Status:
Reviewed By Moderator
Submitted on
10-25-2022
16:36
Submitted by
OldDude57
on
10-25-2022
16:36
add the new Google Pixel Watch to the device list on the website
Moderator Edit: Clarified subject and label
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Status:
Reviewed By Moderator
Submitted on
11-02-2022
09:34
Submitted by
newbiewitsense
on
11-02-2022
09:34
There should be a page with discontinued items so it's easier to know if I/users need to purchase a different model/watch, instead of thinking it won't charge anymore or the updates failed.
Moderator Edit: Clarified subject
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Status:
Reviewed By Moderator
Submitted on
12-17-2022
11:53
Submitted by
charleskn
on
12-17-2022
11:53
Change the community page to prompt the user to enter the type of tracker, mobile device and OS, etc.
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Status:
Reviewed By Moderator
Submitted on
04-04-2019
17:08
Submitted by
JohnnyZ
on
04-04-2019
17:08
Fitbit's feature suggestion is broken, or the triage and prioritization process ineffective. Currently many suggested features have received high praise (examples where legal or IP protection are not a concern - 1, 2 3, 4, 5), but have not been prioritized over other features like Bitmoji integration are developed without any communicated interest.
Fitbit community members have been asking to have a more open SDK to fill in the gaps while Fitbit pursues corporate agreements, or new products. Currently users of Fitbit products don't have visibility to the rollout of features which may lead them to look elsewhere when features (5) that many low end trackers have, or were advertised by fitbit (1) are not available.
Fitbit should either publish or share a roadmap of features, break out statuses for features that will not be implemented such as "not planned for 2019" (or 20XX), or open up the SDK similar to what Pebble had done prior to it's acquisition. Doing any of the above suggestions would give insight to interested users about what to expect or when, slow down requests or provide a more complete reason to why a feature was not or is not being pursued by Fitbit, or allow the community to fill in the gaps that Fitbit is not meeting.
Moderator Edit: Clarified subject
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Status:
Reviewed By Moderator
Submitted on
07-22-2019
11:44
Submitted by
SunsetRunner
on
07-22-2019
11:44
Fitbit is currently going on this trend, where companies, instead of telling their users what actually changed in an update, just tell them "mmh, yes, we did some BUG FIXES and IMPROVEMENTS". This is quite upsetting, because you don't know what kind of Pandora's Box you send onto your tracker as a firmware update.
I suggest to:
Retroactively provide proper changelogs for the last two Charge 3 updates that have just been labelled as
"This release includes bug fixes and improvements."
Continue to provide proper changelogs in the future.
As a software developer, I am a strong believer in the need for users to know their software is doing - especially when that piece of software is what could make or break a device that launched for $149.95, which is the price a lot of people have purchased it for.
Moderator Edit: Clarified subject
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I think it would be nice to have access to the community sections from the mobile app. I use my iPhone to access Fitbit far more than I use my laptop and it would be great to be able to participate in the community features from the app.
Moderator Edit: Updated label
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Status:
Not currently planned
Submitted on
08-22-2018
09:55
Submitted by
Weezer1980
on
08-22-2018
09:55
There should be an option to downvote feature suggestions as well as to upvote them.
Moderator Edit: Clarified subject
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Status:
Not currently planned
Submitted on
11-23-2015
19:34
Submitted by
BruceBu
on
11-23-2015
19:34
Please give the Activity Group forums the same full-featured editor that is used here in the Help and Discussions forums: emoticons, imbedding photos and videos, hyperlinks, etc, and the ability to re-edit after posting.
Moderator Edit: Clarified subject and updated label
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Status:
Not currently planned
Submitted on
07-05-2018
09:23
Submitted by
jeffbengr
on
07-05-2018
09:23
I had to return my Fitbit for a replacement. The promised timeframes have come and gone without hearing anything. I cannot reach the shipping department in any way (chat, phone, etc), until a chat agent sends an email. Then I can only reach by replying to that email. This is a failure in customer service. The department responsible (shipping) for replacements needs to be reachable when there is a failure. Chat agent told me to leave this feedback here. Doesn't really fit into a label either.
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Thanks @zapleahy and @MatthewFitbit n hats of to you for the great new work
Moderator Edit: Updated label
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Status:
Not currently planned
Submitted on
10-18-2019
11:54
Submitted by
jrsmith888
on
10-18-2019
11:54
I am trying to comment and respond to a prior about a feature request, and fitbit apparently shut down the discussion (I can't comment). Based on my own testing, I do not believe the Ionic is doing what they said it is doing, unless it is a recent fix. Furthermore, my e-mail got kicked back (it said click here to respond) …
Moderator Edit: Clarified subject and labels
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Would like to be able to filter out and see only ideas that have been posted for a product of my choice. on the "Improve Our Community" page. Right now I have to scroll through and find the ones relevant to my product.
Moderator Edit: Updated label
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When posting an idea or other, the labels section on the right does not have "Blaze" as a "Label" which is required to be chosen..
Please update the "labels" section and include "Blaze" as a label. This should have been done the moment the blaze became public knowledge.
please vote for this topic so it gets some attention and fixed
Moderator Edit: Updated label
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I know the community is brand new, and we do have moderators here, but they don't seem very active in the help forums. It would be nice to have at least one "official" person from fitbit answering technical support and other questions, like how to get the Aria working, tips for wearing the Force properly, and other questions that only Fitbit themselves could answer, such as https://community.fitbit.com/t5/Force/Firmware-update/m-p/10549 or https://community.fitbit.com/t5/Android-App/Any-plan-to-support-old-Android-device-like-my-LG-G-Pro/m-p/6597 or https://community.fitbit.com/t5/Force/anyone-else-want-a-pink-or-green-force/m-p/7975
Moderator Edit: Updated label
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I just wanted to give a hearty shout-out for the features of the new community forums!
I think the usability will be vastly superior to the old forums. Numerous things about creating topics or replies stand out as being a huge improvement. For staters:
Ability to go back and edit a message (I don't always proof-read...)
Auto-save and option to reload when you accidentally have browser leave page (THANK-YOU!)
Ability to do actual working links to other URLs (not everyone is good and cut & paste of URLs)
Ability to embed images (a picture can be worth a thousand words)
Simple to use rich-text features for increasing readability
I can't tell you how many times I had started a reply in the old forums and even had several paragraphs explaining something only to accidentally have the backspace key drop me back a page in the browser and lose everything. Sometimes I didn't bother to redo it, either because I was out of time or just too frustrated. The auto-save and option to reload is absoutely HUGE in my opinion!
And this is just in the entry / editing of messages. It does not even address all the improvements in displaying topics. For anyone who has not yet done so, check out the myriad of preferences you can select under Settings at the top of this page.
I just had to try out the URL link.
Moderator Edit: Updated label
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Status:
Not currently planned
Submitted on
05-18-2021
19:49
Submitted by
OfficialThomas
on
05-18-2021
19:49
I would like to be able to change my Fitbit community username. I think this is a simple thing that should be able to be changed.
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Status:
Not currently planned
Submitted on
01-19-2021
04:42
Submitted by
MikeHG
on
01-19-2021
04:42
As title. It's really weird that the moderators here feel it necessary to reword just about every suggestion made. And it seems they frequently do it poorly, using dubious grammar, or failing to pay much attention to what the post says.
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Status:
Not currently planned
Submitted on
01-06-2016
11:22
Submitted by
Skyerules
on
01-06-2016
11:22
I think giving people to ability to delete just their own posts and responses from both the Forum and discussion boards would be helpful. I understand you can edit and you can ask the board moderator to delete for you, but I would love the ability to be able to do it myself.
Moderator edit: Updated subject for clarity and edited labels
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It would be nice to have spell check and hopefully eventually a couple of areas for people that english is not the normal language yet a built in translator. I know @zapleahy has her hands full now this is just down the road stuff. Well except Spell Check
Moderator Edit: Clarified subject and updated label
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Status:
Not currently planned
Submitted on
01-08-2020
22:03
Submitted by
Sydgreco
on
01-08-2020
22:03
A survey pops up with the option of filling it in after you’re finished doing what you’re doing, but when clicked it takes you to the survey.
Moderator edit: Labels
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There are roughly 3600 feature requests on here still in 'new' status.
Moderator Edit: Updated label
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Status:
Not currently planned
Submitted on
03-24-2021
16:24
Submitted by
hotstovehove
on
03-24-2021
16:24
There seem to be a ton of good ideas related to health on these boards, but when i go to under consideration its all about banks. Why is health and fitness the second priority to improving these interfaces and making simple changes like adding macros or integrating with headspace.
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