help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Customer Support/Technical Support Involvement

Status: Released Submitted by on ‎12-20-2013 20:56
5 Comments (5 New)

I know the community is brand new, and we do have moderators here, but they don't seem very active in the help forums. It would be nice to have at least one "official" person from fitbit answering technical support and other questions, like how to get the Aria working, tips for wearing the Force properly, and other questions that only Fitbit themselves could answer, such as https://community.fitbit.com/t5/Force/Firmware-update/m-p/10549 or https://community.fitbit.com/t5/Android-App/Any-plan-to-support-old-Android-device-like-my-LG-G-Pro/... or https://community.fitbit.com/t5/Force/anyone-else-want-a-pink-or-green-force/m-p/7975

 

Moderator Edit: Updated label

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


See more ideas labeled with:
5 Comments
skidog323
Recovery Runner
‎01-04-2014 12:45
‎01-04-2014 12:45

tech support if you exist

 

how about how to reset the device and get tech support from something other than a stupid set of blogs that are too long and totally worthless anybody up for a revolution??? lets get these people to hire some folks to at least live chat if they cn not pay for tel support

zapleahy
Moderator Alum
Moderator Alum
‎01-04-2014 18:26
‎01-04-2014 18:26

It appears that the questions noted in this lead post have been responded to by our community moderators.The moderation team is on hand to reply to guide members through the forums and reply to technical questions. We are in the process of developing a team that will respond to more of your technical questions, and we appreciate your patience as we continue to ramp up support on the forums.

 

@skidog323 Your question has been replied to here

skidog323
Recovery Runner
‎01-04-2014 18:45
‎01-04-2014 18:45
great more time to wait and for what?
MatthewFitbit
Premium User
Fitbit Moderator
Fitbit Moderator
‎01-05-2014 11:17
‎01-05-2014 11:17

@skidog323 I will respond to your post on the Flex forum, since it would be off-topic to continue the discussion here.

 

Status changed to: Released
zapleahy
Moderator Alum
Moderator Alum
‎06-04-2014 16:18
‎06-04-2014 16:18

Thanks for the feedback! We've staffed up the forums and you can now meet and introduce yourselves to the Community Team.

To comment, you must first accept the terms of the Idea and Feedback Submission policy.
Accept Terms and Comment