Product Feedback

Fitbit products have never been the most durable but their support and warranty were phenomenal. Since Google bought the company, the support is terrible. I logged a case about my fitbit not syncing. After spending an hour with the support tech, the device was non-functional. Since, I get no help and no commitment as to when I might get help. ... View more

Currently, switching requires going through the full setup process each time, which is inconvenient. A more user-friendly solution would be to allow multiple Pixel Watches to remain paired, with a simple toggle to choose which one is actively syncing. This would enhance the experience, encourage more Pixel sales and Fitbit usage. ... View more

People work and sleep at different times we don't all line in a perfect 9 - 5 world where we can sleep between 8pm and 8 am some of us have to go to sleep early to get up early you need to fix this issue it's an oversight by people that clearly have no idea what happens outside Thier perfect world. ... View more

Fitbit app displays basic google street map view. Would be much better if it allowed the user to also see google satellite map view as well. The street map view is poor quality, lacks detail and often incorrect. Other products do this already. Screen shot shows a comparison with Fitbit basic map compared to a competitor displaying Satellite view. ... View more

It's August 2025, and you still haven't updated or corrected online instructions to say that once your Fitbit Account is moved to Google, the user can NO LONGER export data for a specified time frame or whenever we want. Exporting logs is extremely important for sharing data with health professionals. ... View more

I am using a Google Pixel Watch 3. The Fitbit app very often counts awake times in my sleep log outside of my sleep time, which results in bad sleep scores. Example: I sleep until 6:00, but stay in bed until 7:00. The Fitbit app correctly shows that I was awake from 6:00 on, but counts 1 extra hour of being awake as part of my total sleep time. ... View more

The app was changed so that it no longer displays daily resting heart rate in the 3 months view. Instead it displays averages over a few days. This means i can no longer easily overview my cyclic trends in my resting heart (without exporting my data and analyzing it on my own). Previously I could check the fitbit app to see where i was in my cycle ... View more

I see references all over the place for being able to set custom heart rate zones, not just a custom max. The problem seems to be that your calculations overestimate what is commonly considered aerobic and anaerobic zones. Aerobic is traditionally been 70 to 80% of max which is 220 minus age. Yours seemed to way overestimate these zones. Probably u ... View more

Please bring back the feature on the calendar which tell me which day I am on in my cycle (day 10, day 11 etc). With the recent change the count has to be done manually. ... View more

Please bring back the old interface. The new one is just horrible. The old one was simple to use, the color was more fun and comfortable to look at. Now everything is purple and green is very depressing. The sleeping score is very difficult to read, literally everything are purple.  Please consider to redesign the apps, this is very important because it is part of the motivation to use the fitness watch. Thank you.  ... View more

Better goal settings with alarms when occurring. Instead of setting a high and low and only getting alarms when low and occasionally feed back when it's been elevated past set max it needs to set the alarm off. For angia attacks I dont go into di fib most dont but our heart rate will spike like where running a marathon. ... View more

While walking on a treadmill at work (arms aren't moving), I'd like an inexpensive step tracking tool attached to my waist, ankle, or shoe. This should be a tool that communicates with my watch and is managed by the watch + app, all working automatically together smartly to not double count but always count activity. ... View more

I alternate my distance ran each day. This means I have to go into the Pacer Mode, Target and Pace Range Alerts everyday and keep adjusting them. It would be great if you could have a preset, so for example call one 5km and it saves the Pacer Mode, Target distance and Pace Range Alerts and swap between them depending how far I am running. ... View more

Am I am trying to find all my posts, messages, feedback, but I can't seem to do that. Analogous to looking up tickets I submitted in a ticketing system. Am I over looking this? ... View more

It may be possible to detect heart murmurs, such as abnormal murmurs, through Fitbit's proprietary heart rate tracker (trend) data chart and machine learning. Fitbit should consider researching this and implementing early detection of such murmurs in order to save lives: "Early detection and diagnosis are crucial" - According to Google's Gemini (c) ... View more

Please add Squash as an exercise type to the Pixel Watch and the Fitbit mobile app. ... View more

Separate active calories burned with BMR. Currently the only way to do this is by calculating BMR and then reviewing ‘energy burned’ at the end of the day and subtracting. This does not allow you to track calories for weight loss, maintenance or gain. It’s pointless at the end of the day, as you’ve already eaten. ... View more

Simple Quality Of Life feature request: The ability to sort Food, both Frequent and Recent, alphabetically. The Android app does not have a sort feature. ... View more

Please make it possible for my fitbit to email me when it's battery is low! This feature used to be available and is not any more. I used it all the time. I understand this feature was discontinued in April, but please bring it back! ... View more

Menstrual cycles are known to affect heart rate. I’m curious if mine also affects sleep, HRV, various scores. When viewing graphs, alongside weekly/monthly/year I would like to be able to select “cycle” and see a graph that starts on 1st day of menstrual period and ends on day before next period, and skip fwd/back cycles to compare across cycles. ... View more

Recently my 3rd Fitbit Charge broke because of water. Don't know what the reason is, but after approximately 2 years apparently the Fitbit is not waterproof anymore. For me this is a reason why I don't want to wear a Fitbit anymore, certainly after 3 times. I hope for users this will improve the future watches. ... View more

Turn off screen when button pressed and notifications display without having to Press screen ... View more

I use fitbit app together with Pixel watch 2. I think there are serious crosstalking issues with the app and the watch. Yesterday, I tried to record a hiking activity on the app and it all looked fine while recording. After I ended the recording, it showed almost completely irrelevant data: Prematurely stopped, overlapping walking activity. ... View more

Some people may wish not to see weight related goals, badges, options, etc. Please make a way to hide all weight related content. ... View more

Users appreciate the Tally Counters App for tracking activities like therapy sessions and workouts. One user highlighted its value for ABA therapy, requesting it on Fitbit devices. A Fitbit moderator confirmed it’s available via the Fitbit App Gallery for Ionic. ... View more

There is another thread with exactly the same title in 'released' status. However that's not the full truth. The now existing Google Wallet still essentially is a rebranded Fitbit Pay, your cards and payments realised by Fitbit will not appear at your account under https://wallet.google.com/wallet/home ... View more

Be able to add custom options to the excercise section on the Inspire 3 and other watches. ... View more

It's great that the videos have someone showing modifications. It would be beneficial for it to be explained why someone might use alternate moves other than someone thinking they can't keep up. Some people might not want to 'give in' even thought it would do more damage than good in their case. ... View more

i really want bifrost on my charge 5 but it always says “not available.” but online it says bifrost is available. whats going on? is it because i am in canada? i only like a few including juxtaposed and would love to get it. help! ... View more