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Make shipping department reachable

Status: Not currently planned Submitted by on ‎07-05-2018 09:23
1 Comment (1 New)

I had to return my Fitbit for a replacement.  The promised timeframes have come and gone without hearing anything.  I cannot reach the shipping department in any way (chat, phone, etc), until a chat agent sends an email.  Then I can only reach by replying to that email.  This is a failure in customer service.  The department responsible (shipping) for replacements needs to be reachable when there is a failure.

Chat agent told me to leave this feedback here.  Doesn't really fit into a label either.

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1 Comment
Status changed to: Not currently planned
YojanaFitbit
Moderator Alum
Moderator Alum
‎07-11-2018 08:29
‎07-11-2018 08:29

Hi @jeffbengr, thanks for sharing this suggestion. We're always striving to enhance Fitbit products and services, and we appreciate all of the input we receive from our customers. We do not currently have plans to release this feature. You can learn more about how Fitbit decides what suggestions get released in our FAQs. For now, we will leave this suggestion open for votes (and closed to comments) so that we can continue to track community demand over time. Thanks for taking the time to share your feedback with us and we will let you know if anything changes.

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