0 Votes

Change Fitbit website when ordering bands

I already posted this once and it was moved to "request for medium band." This is not what my suggestion related to and was not and answer. 

 

I request a change to the fitbit website when ordering bands. The website defaulted to large rather than requiring the user to choose a size. Because of this, I ordered a large when I needed a small. I am not requesting a new band size. I am requesting a change to the order process on the website to ensure other people to not make the same mistake I did and end up with a nearly unusable band size. The requirement for a user to select a product size is how Amazon and every other single website I've ever purchased anything product that has a size works. This is unique to Fitbit in that they don't have this requirement. 

 

I am starting to get very annoyed with Fitbit between the poor customer service when I tried to raise this issue and now my post not being read and being re-categorized incorrectly. I am not requesting a new band size. Now I very much wish that I had gone for an apple watch rather than a Fitbit where the band wore out in under and year and now I have a $47 band that I can't use correctly.

 

Moderator edit: Subject for clarity and format

1 Comment
Status changed to: Not currently planned
YojanaFitbit
Moderator Alum
Moderator Alum

Hi everyone, and thanks so much for sharing this suggestion again! Sorry for the misunderstanding. While we don’t currently have plans to release this feature, we always appreciate the passion and creativity that comes out of this Community. Since we know this idea is important to many of you, we have left voting open to continue tracking interest and will post another update if anything changes. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

We're always striving to enhance Fitbit products and services, and your input is a big part of that process. We truly thank you for taking the time to share your feedback with us.

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