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0 Votes

Display Outage Notices Prominently on Fitbit Community Forum

Status: New Submitted by yesterday
1 Comment (1 New)
I noticed during the current major service outage (per your status page: https://status.fitbit.com/incidents/tAFb5PyMeD6MvuyweKMe) that there was no obvious notice or banner on the Fitbit Community Forum informing users of the situation.

Many users—including myself—visit the community forum first when experiencing problems, and it’s common to see
This is needed because:
It is a poor user experience for many users go to the forums first and waste time rebooting, reinstalling, etc., without realizing it’s a server-side problem.
I'd use this: Once in a while
See more ideas labeled with:
1 Comment
Katiesmith0124
First Steps
an hour ago
an hour ago

Love my versa watch soooo much. However, very disappointed with fitbit. I have purchased 6 watches over the last 3 years (for myself, kids and family), however they glitched yesterday causing hardware issues for MANY. This disabled my watch permanently!!! I reached out and they offered me a crap discount towards a new one. Extremely disappointed in how they handled their issue. Obviously their 30 day warranty isnt going to cover this. Seems like they infected everyone's watches to boost their sales honestly - there is no reason for them not to replace what their malfunction did. I've invested in bands, cases, and covers for all 6 watches and they way they show gratitude to their customers is so disappointing.

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