Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[hrafnkel]

Please bring back the PC Dashboard. The Android App is so totally bad I need the Dashboard to understand my data.

[cybermom999]

I am noticing that many people are unhappy that you are discontinuing the web browser.  Have say that I agree with them.  Like many older people using the app on a cell phone is too difficult.  I spend many hours on my computer and keep the fitbit website open which makes it easy to glance at my stats throughout the day and also make it very easy to log food.  Using the app on the phone is not only inconvenient but is harder to see on such a small screen, not only that but typing with one finger takes forever.  I can type 80 to 100 wpm on a keyboard, can't hardly do that on a phone.  I also thought maybe I could put the app on my tablet, but guess what?  I own a Kindle Fire and the Fitbit app is not available on it.  My husband has recently shown an interest in getting a fitbit, but he is in his 70's and still uses an old flip phone so guess he won't be buying a fitbit now.  I beg you to please reconsider keeping the web browser as it is so much more convenient for many people who have a hard time using a phone based app, those who are visually impaired, etc. Thank you for your consideration.

[rehanabox]

I am quite adept with my iphone an big fan of my apple watch but neither supplants the benefits of the Fitbit Dashboard which I love and use daily.

i am now exploring other options. i may move to garmin but interested in views on the best alternative.

goodbye fitbit - the last 10 years have been great but you have lost me.

[wgieske]

Significant features in the browser dashboard ARE NOT present in the Fitbit app. Put another way, the Fitbit app is not a complete replacement of the browser dashboard. Examples are included in the attached file.

Fitbit Feedback.pdf ‏60 KB

[InsomniacYes]

Apparently a post of mine was deleted or moved here as a comment, which was a little bit confusing to me.

As an update on this general topic, I have just finished opening a ticket with Google's accessibility/disability support.  I guess it is being called a feature request, sort of like what they do here.  Maybe some others would also like to do this.  [Just a thought.]

If so, you can go here: https://about.google/belonging/disability-inclusion/product-accessibility/  There is a link to contact disability support.  I used the chat option, using my computer.

[mmitch319]

 I am not happy that I will no longer be able to view the dashboard on my computer - I am elderly, an...

[tc24go]

Longtime Fitbit user, I've had over 8 fitbit devices.  Owned 3 Charge 4's, stopped upgrading when they dropped the altimeter.  I've been considering moving to a watch. If the browser Dashboard goes away, I'll be looking elsewhere.

[KBenjamin]

 @InsomniacYes per your advice, sent feedback to Google Disability Support at https://support.google.com/accessibility.

[InsomniacYes]

@KBenjamin, I have a case number, so I  think they do have concern about my accessibility issue.  I just took a look at that watch, and it appears that it is also limited to a phone app?  There are some people on reddit and a blogger who say the watch is identical to one sold on Aliexpress and in real life doesn't work too well.

It appears to me that Garmin does have a way to share the data between a mobile phone and a computer.

[hrafnkel]

Fitbit (Google) may be breaking the E.U. directive "The Web Accessibility Directive" as found at the following link https://digital-strategy.ec.europa.eu/en/policies/web-accessibility

[KBenjamin]

 @InsomniacYes Thank you for the much-appreciated response. I'm waiting on my case number and received an automated reply that they will respond within 24 business hours. Meanwhile, I recently bought a smart scale from Garmin and couldn't get it to work. Not only was their tech support slow and the documentation non-existent, but when I finally got help, the person was really snarky and rude. So, no Garmin for me. I'll say this in Fitbit's favor, their tech support is fast, friendly, and helpful. But if I'm going to the trouble of transferring all of my menus to Cronometer for long range calorie and macro balancing (plan on the weekends so that I'm focused on work during the week), I don't care about syncing devices to app. I just want the device to help me track calorie burn and sleep quality. Spade is not only less expensive than both Fitbit and Garmin,but gets really high marks with both of the boxes I need checked. When the Fitbit I currently wear dies and if the web dashboard issue is not resolved to my satisfaction, then that is the direction I'm headed.

[Amicamica]

I love using my Fitbit to track my runs and see how my weekly parkrun has gone, where I was quick and slow, how my heartrate varied (along side my pace) and altitude on the hilly course where I run. 

Easy on the webpage...

Is it possible on the app. Can I design new pages with the info I want? Or do I have to export to excel, via word, create, graphs and then take a look?

Very sad if today's will be the last time I can see my data. (It just doesnt all fit on one phone screen) (in truth I would like to be able to see the map and the three graphs a bit more easily, rather than having to scroll up and down.

[SouthernBelle]

I'm so surprised the dashboard for laptops is being discontinued. I've been a Fitbit user for 10 years and this makes no sense to me. It's the best way to monitor your progress, keep track of food, and see what you've done each week. The app is just okay for quick checks on step performance and a few other things. Why are you doing this?

You're watches have declined in quality significantly over the years. The first couple I purchased lasted for years. Now when I buy a new one, I make sure to call in as soon as there is an issue, to get a back up watch, and if I'm lucky I'll get two years out of paying for one watch. As I'm reading reviews and consumer experiences, it appears I'm not alone in my views. What are you trying to achieve here? It's not making sense to me.

[SAT2021]

Please do not discontinue the Fitbit dashboard.  I do not own a cell phone.  The reason I chose Fitbit when looking at trackers as one feature you advertise is you do not need a cell phone.  To remove it now is false advertising.  It is like buying a car with 4 wheels only to have the dealership come and take away one of the wheels down the line...it renders the product useless. 

[SMarlo]

I'm thinking the same thing too. When my FitBit stops working I may be
headed to Spade too. It is definitely less expensive and also like the
reviews. They certainly need to resolve this.

[gehoeflinger]

I doubt they really care. They have decided, and the hell with their clients. Fitbit is a microscopic part of Alphabet, and killing the division wouldn't affect its profits or reputation. Look at what they have done to their search, including three pages of sponsored results, before you get to anything like what you want.

[Joelyn]

I completely agree.  I have been using Fitbit on my computer and my phone since 2013.  I am 69 years old and much prefer reading and typing on my computer.  I only use my cell phone app when absolutely necessary.  I am hugely disappointed that Fitbit will be discontinuing access via a browser (did I say that right?)  Please do not do this.  Please.

[RobinSnav]

Keep allowing access to my account in a bowser. The app is NOT GOOD ENOUGH! Try to not be jerks about this.

[PatrickDa]

I've been a loyal fitbit user for over 10 years. I pay for the subscription. I don't want to use the app. I want a large screen that is easy to read on my computer screen. For the first time in 10 years, I'll be looking at alternatives to Fitbit. This could be a deal breaker for me.

[SouthernBelle]

I feel the same, the watches have been declining in quality over the last 5 years and I’ve been thinking about it, and and this adds to the challenges with the brand.

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[FitbitUser0116]

I am guessing that with the app, we would be leaving ourselves open to being spammed to death by ads on our cellphones. 

The thing is, if Fitbit had come out and said that they'd continue desktop access for a small fee, I'd have gladly paid it. 

[SouthernBelle]

I admire your ability to live without a cellphone in today’s world.

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[SouthernBelle]

Thank you for sharing this perspective, when they bought it, I felt it wasn’t for the business itself but for wrist access, as it becomes more important.

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[xpdx]

Everybody has a cell phone, not everybody has eyes that can read tiny charts on a cell phone screen. Aging happens to everyone who lives long enough and almost everybody's eyes have trouble focusing on close and small screens at some point. This is not an unusual or uncommon issue. 

[FitbitUser0116]

I can type up to 70 wpm on a keyboard. Having to type on a tiny cellphone is not nearly as efficient. Being forced to use an app is a huge waste of time for me. I chose to take my fitness needs to My Fitness Pal, where I can still use my desktop computer.