Dear Fitbit,
Until recently I have been very impressed with the caliber of Fitbit products. That was until you started providing features that consumers have to pay extra for. When I spent AU$270 on my Fitbit Charge 3, I did not expect to have to pay an extra $80 per year to utilise its features. This is a view that seems to be reflected widely in the Fitbit community.
My suggestion is that Fitbit stop charging its loyal consumers for features that ought to be included in the purchase of the Fitbit device. The purchase price of a Fitbit device ought to include all features present and promised within the device. For example, if and when Fitbit finally releases the SPO2 feature it promised when we purchased the Fitbit charge 3, I expect that to be a feature that I can use without additional payment.
I look forward to hearing your feedback on this proposal.
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