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@DALwpg I am somewhat hesitant to post anything here, because I don't know where the line is for not getting deleted... but since you asked, yes I have made the switch. I still have my FitBit, but I am not wearing it. I will continue to monitor what happens with the sleep score (which I hate), but in the meantime I am using a free app called sleep watch and I am very happy with it. Should FitBit decide to give us the option of not seeing the sleep score, I may be back. But I am going to wait and see what happens with the Google acquisition and the push to purchase a premium package that seems to be swallowing up the services that should be part of purchasing the device. Time will tell...
I would like to have a way to hide or turn off the sleep score; I think it’s a bit superfluous because I can already see how my sleep compares to the average, as well as compare it to my target amount of sleep. Also, something about getting graded on how well I slept is just...it’s not upsetting per se, but it’s also not a feature I appreciate.
@fiddlegirl, I am like others here who can't afford the switch...and I would lean towards Garmin over Apple since they cater to me as a golfer. Apple iPhones, Notebooks, and iWatches are much to fancy and overpriced for my limited budget. I choose to wait this out and let Google turn things around. Google has money to deal with that Fitbit didn't. And I trust Google to listen to the rest of us who really can't afford to jump ship. I wonder if we thought for a moment that the reason why Fitbit isn't responding with more than under consideration is due to the transition of ownership to Google? If we all sat down and really thought this through would we look at making quick fixes overriding it out and letting Google handle these issues? I am willing to be patient and see what Gooogle does...and again...I don't have the luxury of wealth to afford everything Apple puts out! Good luck, fiddlegirl. I will continue to work with Google as I did with Fitbit to help improve this app, get rid of the fake accounts, and help out those who are dealing with concerns over anxiety or depression. That's something Apple couldn't buy!
Gee whiz @SunsetRunner you sure are patient. You seem to miss the point in being willing to wait for a minimum six months and possibly a year before Google would get around to doing anything. Customers and users like fiddlegrrl Have been making the point for months that this dysfunctional sleep score is not serving their needs. And Fitbit has not even deigned to respond in the least.
Your eloquent defence of Fitbit sounds more like something written by a hired apologist moderator than by a customer of Fitbit who has genuine sleep problems and is trying to use the product to help them address very serious health issues.
I understand why summer prepared to pay more for products that will provide them with genuine help and assistance. The irony is that Fitbit is losing customers at a time when that is what it needs least as a company.
I for one do not have confidence that this issue will be resolved in the near future. It is unreasonable to expect customers who purchased the products to have to put up with what has been described as a downgrade not an upgrade.
Good luck with your patients. I hope it is not misplaced.
Dalwpg writes: "Your eloquent defence of Fitbit sounds more like something written by a hired apologist moderator than by a customer of Fitbit who has genuine sleep problems"...
*** Why is it that people here who disagree with you and others like fiddle girl, who instead still want to hold onto their Fitbit for now, and who appreciate having the averages easily available, and/or who hope and believe the score will be made optional, get called "apologists hired by Fitbit"? That's a load of nonsense. I for one would never throw out three and a half years of data because I now see a sleep score as default view rather than the average (which sleep average is still EASY to see by the way and by more than one way of getting there). My opinion is that people who gripe unreasonably are not helping the ultimate cause of having the tech people make sleep score optional. And nobody has made a convincing case for switching to Apple yet (and the 18 hour battery life over 6 DAYS that I get with Fitbit). And Fiddlegirl has already done that yet claims to be waiting for Fitbit to make score optional still and will then reconsider. I guess the Apple sleep app ain't so great along with not even one full day of battery life. That's why people like G-Tiger and me, among many, many others who can still easily see sleep averages right now, are content to wait. Not because we're hired apologists by Fitbit. Get real man.
Hi @hchristinah. Thanks for explaining why you'd like to have an option to disable the sleep score from the Fitbit app. I've moved it into a similar suggestion which has been updated as "Under Consideration". You can check this other suggestion here. Keep adding your suggestions!
My old Fitbit works fine and I have not had that score imposed on me. At least not yet. And I am not in the market for other devices nor have I even looked.
However I have been reading the hundreds and hundreds of posts and I am empathetic to people with genuine sleep difficulties who in their own words are Demoralized when the first thing they see is a poor or fair rating when they wake up particularly after they felt they had a good nights sleep. Causing them to have to tap and scroll is not conducive to helping them psychologically.
That is my quarrel with Fitbit. Yep they truly are interested in their customers I do not understand why they cannot make that score optional. And I wonder why some people, apparently you included, cannot understand that. It is not that the sleep averages are not available it is that the demoralizing score is the first thing people see in the morning. Read their posts to understand what it has been doing to them. Some of those posts are far more eloquent than anything I or you have written. A focus on simple technology and battery life is not the issue here. It is that some people suffer in men’s health issues because of sleep this orders and it is critical for them to easily track their sleep hours. A good nights sleep is psychologically important to them. Having a score tell them you are in adequate does not help them.
How about less focus on technology and a little more empathy for our fellow humans.
Not touchy at all lol. Just calling you out for the unnecessary and flat out wrong comment that you just made. Get used to it. Because some people here on this forum defend their decisions to stay with Fitbit, while also appreciating the ease of seeing the sleep averages right now, and even hopefully willing to wait for the score to be optional, does not make them sound like a "hired apologist for Fitbit". Your words not mine.
I have read all of the posts here. And I personally prefer score to be optional (or even removed) but am not "offended/hurt/discouraged" etc as others are by seeing a score that I already deem as useless. But it is clear others ARE affected differently and I can respect that as well. But have also suggested to those people to try to take it with a grain of salt or consider it for what it is, just a score that is meaningless if possible, for now. Nothing wrong with that suggestion either. Nor does such a view lack empathy. I still prefer it made optional. Because I appreciate having access to sleep averages still and my Fitbit altogether, as most Fitbit users appear to feel the same way (see Amazon reviews), I have no reason to simply toss mine out, which to people like you like tags us as fitbit apologists. The irony of it. 🙂
Hi Vinny. It is good to see you are in good humour despite some of our differing views. But we do have a few things in common. We are both Fitbit users. We both appreciate sleep hours and averages.
Both of us see the score for what it is - useless. And we agree the score should be optional if not totally removed. Neither one of us are switching. We both claim to be empathetic.
I have known someone with a significant sleep disorder. Maybe that is why I give more credence to the passionate descriptions by others if how the score negatively impacts them and makes it harder as you say to “take it with a grain of salt.“
Finally I hope you agree that Fitbit’s silence and lack of action is not worthy of a modern corporation dedicated as they claim to promoting health and wellness amongst their customers.
All good, Dalwpg. Like you said, we agree on most things here. Even if I sound like a hired Fitbit moderator apologist 🙂
Lucky Sixes, I do not see how buying Premium would get rid of sleep score. I would like to know if that's true but have not seen one person show that's the case. Even IF true I still wouldn't pay for it.
I guess if you can't put up any kind of argument in response at all it's best to use the pearls before swine tack. Okay now I'm convinced. 🙂 Gotta love it.
You assumed youself to be the swine? Why is that? Those familiar with the parable should already know this but Jesus was calling the ruling hierarchy the swine and his Word the pearls. Properly utilizing this metaphor, Fitbit Corp are the porcine members and our eloquent suggestions and arguments the pearls.
My point is, we seem to be wasting our time trying to be more eloquent. This sleep score didn't just creep in but was specially purposefully implemented while Fitbit was attempting to be bought out. It did have the result of lowering stock prices since it also came with syncing problems. Sounds like corporate sabotage. If true it will soon be fixed. And Vin, if you'd actually read any of my responses on this subject you'd know I always have well reasoned arguments. A word to the wise is supposed to be sufficient. I'm sure plenty here got it.
Finally, look up the word empathy. You can't say you have empathy, then reason your way back out of it.
Based on your previous comments directly to me not that long ago, which were deleted by moderators and apparently not "very well reasoned arguments" (nice pat on your own back though), I don't believe you now. Good try though. And if you think that parable is only used by people today and applied to the ruling class amongst us, exclusively, then you might want to splash some old spice on and wake up. And, yes, humans can be empathetic and sympathetic as well as share suggestions and even constructive counter views with other humans at the very same time. It's not that hard to walk and chew gum at the same time if you try it, Runner0001. Let me know how it goes when you do.
Many arguments here, including some of my own, as well as yours too (believe it or not) are not all that pearl like. Wish as we may. But there is a significant body of work on this thread, over 1000 comments so far, that should hopefully carry some weight to those in positions of authority regarding our displeasure with the new sleep score replacing the the old default view sleep average time. I don't concur with you in that it was a planned corporate sabotage here, or some kind of sinister plot to install the new score. Probably a well intended idea suggested by others that had good, sincere intentions but was not thought through very well at all and for many has fallen flat, or even worse to some, than Fitbit's expectations.
The reason to own a Fitbit over other devices is sleep tracking but now all useful information has been replaced by a sleep score that it not at all useful. Before I start making purchases for Christmas I’d like to know if the sleep score will be changing back to the original format.
Just the option to turn it off as the 'headline' sleep metric would be great. It's absolutely useless without some context as to why you got that score. It's just a random number that means nothing to me at all..
Isn't it about time we receive some "official" comment from the app developers?
The crazy "sleep score" was incorporated into the app in July, there has been 95% negative commentary regarding the feature from folks that were at one time or another "loyal" fitbit customers.
A change has been "under consideration" since the end of August.
Please tell us what the corporate intent is!
We'd like to know, some of us so we can make informed holiday gift giving decisions.
Whoa! Why are we all talking crap about Fitbit? If you don't like it then don't be here, it's a suggestion! It doesn't mean you shouldn't put your opinion about it, but no need to be rude about it, and cussing other people out, this fourm was made for opinion, and everyone should be open about it! But still, no need to be rude... Please?
Guys, the Fitbit crew is very busy, so maybe they can't do it now, just let the Fitbit team do what they need to do! Maybe they won't be able to get to it, but be patient! It'll come eventually! Or maybe they don't think it's a good idea. But just give it some time, vote or don't, but don't make the Fitbit team come and respond to this, they are very busy, and have no reason to respond to one suggestion, because then it'll become a big deal and everyone will need "official" comments about one thing, and I understand why they won't do it!
Really? Is this a joke? I am pretty sure that tens of pages of Fitbit customers don’t qualify as ‘one suggestion’! I am not sure how this comment intends to effectively address and/or resolve the frustration(s) that MANY feel. If anything, as a responsible business, Fitbit, busy or not, need to make addressing the feedback of its own customers a priority. They still may choose not not make the changes being recommended here but at least addressing its own customers is key.
If feedback of its customers is not important, then why have a forum for discussion? Why have a social media presence? Just for marketing purposes, to appear like they care? I think i just answered my own question 😉
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