10-03-2017 13:02
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10-03-2017 13:02
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Developer preview BETA2 firmware update available now!
10-03-2017 14:21
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10-03-2017 14:21
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To anyone having trouble installing this like I did: the Ionic itself needs to be connected to wifi to update. Because the app did not mention this in its pre-update info/instruction page, I tried three or four times to get the update to work by restarting phone/watch/app/bluetooth, but of course each time the progress bar just hung indefinitely. Could you put in a ticket to the devs to either make this more clear or remove this requirement altogether? I predict there will be a lot of frustrated devs and customers otherwise. In my opinion the app really shouldn't even start to show a progress bar if the Ionic has no wifi connection.
Thanks
10-03-2017 15:14
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10-03-2017 15:14
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What is the version number? Thanks.

10-03-2017 15:22
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10-03-2017 19:41
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10-03-2017 19:41
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You're right @dmm92 . If it wasn't for a user on this forum, I would have never known to disable my bluetooth to get my ionic updated. There's no documentation anywhere from Fitbit that says to disable the bluetooth.

10-04-2017 20:53
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10-04-2017 20:53
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i was able to update without the bluetooth disabled.

10-04-2017 21:55
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10-04-2017 21:55
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be connected to wifi directly, which you can set up through the app

10-05-2017 02:08
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10-05-2017 02:08
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WiFi is the preferred firmware installation method, you can use Bluetooth, but it's BLE and quite slow.

