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Approval/Publish Times

‎12-10-2020 08:10

‎12-10-2020 08:10

Hi all,

I have several clock faces waiting to be approved/published.  While the approval were taking 3-5 days, my current set of approvals have been in the queue for over 2 weeks.

 

Is the queue just backed up or might I have another issue with my account?

 

Thanks

Adam

Best Answer
4 REPLIES 4

‎12-10-2020 11:42

‎12-10-2020 11:42

Every time one of your products is reviewed, your other products go to the end of the queue. It could be that.

Peter McLennan
Gondwana Software
Best Answer
0 Votes

‎12-11-2020 10:53

In response to Gondwana

‎12-11-2020 10:53

Thanks for the response.  That's good to know.  Was wondering if others were experiencing the same wait times for approvals. 

Best Answer
0 Votes

‎12-14-2020 05:26

In response to DragonBit

‎12-14-2020 05:26

Is there anyway for someone from Fitbit to look at my account and validate that there is not something wrong with my account or submissions.  The change in timing waiting for approvals concerns me.

Best Answer

‎12-14-2020 11:42

‎12-14-2020 11:42

I have apps that have been waiting for approval since late October 2020. I have had no approvals in the last 2 weeks, and I have more than 20 updates in the queue. This makes developers look bad - I have customers wanting to use Versa 3/Sense apps that need tweeking after being automatically published to these devices by Fitbit. Can someone at Fitbit tell us what is going on?

Best Answer