Cases opened with Fitbit support closed without any interaction

[deepj]

Hi,

My colleague and I have opened two support tickets with Fitbit development support #26430050 and 

#26499461. I received an automated reply with a standard list of questions and before even responding to it, I received a survey asking about my experience!!

I responded to the survey emails with the required answers to the questions but have not received any further notification. This is not right!

I would like to know what is the best way to get my answers if there is nothing related on the forums.

Regards,

DJ

[JonFitbit]

Do you want to post the questions here, and I'll see if I can help.

[deepj]

Hi,

I have the following questions:

1. We are developing a health-related app which requires the heart rate
time series data to be captured and stored on the server side for health
remediation.
2. Is there a possibility of fetching the health rate time series via the
Fitbit app or via APIs?

Regards,
DJ

[deepj]

Thanks for vouching to support, Jon!

  I have the following questions:

1. We are developing a health-related app which requires the heart rate time series data to be captured and stored on the server side for health remediation.

2. Is there a possibility of fetching the health rate time series by doing app to app communication with Fitbit app or via APIs? 

Regards,

DJ