Change Fitbit developer account

[dev_abmedica]

Hi,

I have a Fitbit sense 2 linked to my colleague's developer account. 

Now I should use this device on my developer account, to publish a clock face on gallery app manager.

I did a factory reset on the device and associated it with my account. But when I go to https://gam.fitbit.com/setup, I get the following message:

"It looks like your watch is already associated with another developer account. One watch can only be associated with one Fitbit developer account at a time.

Contact appgallerysupport@@fitbit.com if you need assistance."

I have already written to appgallerysupport@@fitbit.com, but I have not received a response.

Is there anything I can do to link this device to my developer account?

Thanks

[Guy_]

Hi @dev_abmedica - just on the off chance have you reviewed your accesses here for both accounts. They may need reconfiguring.

[SunsetRunner]

Did you found out how to solve it?