Fitbit Ionic Install failed: Connected device does not support API version requested by app

[Seksit]

Hi,

I using Fibit Ionic with:-

"@fitbit/sdk": "^4.3.1",

"@fitbit/sdk-cli": "^1.7.3"

today, after i install with "npm install" to get latest library dependencies, then using "npx fitbit install" it show error:

"Install failed: Connected device does not support API version requested by app"

with the same source code version I just test on last week and works fine, but today show error as above, how can i fix it?

[Guy_]

Did you by any chance do a firmware update or more likely a factory reset?

Advise against a factory reset in case it destroys the watch.

Is it possible to post what firmware is installed on the watch and the Fitbit App version?

[Seksit]

Thank you.
Yes, I do factory reset and firmware version: 27.70.8.0

How can I fix? please 

[Guy_]

@Seksit  -  You will need to reinstall the watch in your Fitbit App.

You seems to have a very old [original version] - current version is 27.72.1.15.

Your device doesn't support the latest SDK APIs with such an old firmware.

In the Fitbit App, click profile photo and then "+ Set up a Device"

Its like installing for the first time and should install the latest version.

[Seksit]

@Guy_ Thank you, problem is fixed after i upgrade the iOS to the latest version, after that "Setup a Device" then it will upgrade the Fitbit firmware to the latest version.