Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue about paring Fitbit watch and Fitbit account

ANSWERED

I am studying how to use Device API to collect data in a research study. I followed the "Getting Started" page step by step. The session "Using a Fitbit OS Device" asks me to login to Gallery Admin and accept the Fitbit Platform Terms of Service. After I went to the "Gallery Admin" page and clicked the agree button in "Fitbit App Distribution Agreement", it showed that "You need to have a Fitbit watch paired to your Fitbit account before you can submit your app for distribution. Please associate your watch to this account and try again."

However, when I checked my account at https://www.fitbit.com/settings/device, my device Inspire 3 was actually listed under the Devices session. I don't know why it claimed that my watch was not associated to my Fitbit account. I'm wondering if someone knows the solution. Thank you!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Basically yes, it's true. But you can access data from the Web API, which includes heart rate.

Peter McLennan
Gondwana Software

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

I just realized that the device API works for watches with Fitbit OS 5 and 4 (https://dev.fitbit.com/build/guides/multiple-devices/), and the Inspire 3 is a tracker.

Is is true that we are not able to extract sensor data (e.g., accelerometer) from a Fitbit tracker like Inspire 3? Thank you!

Best Answer
0 Votes

Basically yes, it's true. But you can access data from the Web API, which includes heart rate.

Peter McLennan
Gondwana Software
Best Answer
0 Votes

Understand, thank you!

Best Answer