Watchfaces causing reboot (need logs)

[Dcable]

Is there a way to receive logs from a customer using my watchface?  They claim that my watchface is causing the Versa to continually reboot and I do not see any issues with my program nor did I find any issues while I was testing for several weeks.

[mhelvens]

Good question. The watchface I developed is rebooting my Versa left and right, and I cannot imagine why.

https://community.fitbit.com/t5/SDK-Development/Versa-crashes-and-reboots-often-when-side-loading-my...

When I'm connected to the dev server, logs are not helping me. What I'd like to see is a core-dump.

In any case, I suspect that getting logs from an arbitrary user introduces an additional set of complications.

The only way I can think of is to modify the code to store your logs in a local file on the watch (as it logs them), and add a button that your user can click to send those stored logs to the companion app, and from there to a server that you control.

But if there is an officially supported way to do this kind of thing, that would be most helpful.

[JonFitbit]

There shouldn't be a way for your app to crash the device. I'd recommend a few things:

1. Ask them to try one of the Fitbit clocks and confirm that the device isn't restarting.

2. If it's definitely just your clock face, then they should contact customer support.