Hello, I am an Android Application Developer from the team of Cubii. We currently have an app running in production. Recently we have seen issues being raised by customers stating they are seeing "Wrong fitbit total steps count" or "Deducted steps in Fitbit" in Android and iOS both environments. What we have noticed in data of these users is that when they use our fitness product and have our app connected with Fitbit sdk to sync their workout on a product to Fitbit, any workout or step count that sent via our app and Fitbit steps counted on their Fitbit device, their step count seems to be deducted.
We were able to reproduce this issue by simply logging manual data from Fitbit Activity Dashboard as well. (Without even our app involved). To reproduce this issue, you can follow these steps.
1. Add steps log for some time for some duration
- 10:00 AM, 60 mins duration, 2000 steps.
2. Add another steps log with time that would collide with above workout. (Starting or ending between 10:00 AM to 11:00 AM)
- 10:30 AM, 30 mins duration, 500 stpes.
Now instead of seeing daily total of 2000 + 500 = 2500 users are seeing less steps like 1990 steps. What we have seen is that the steps are not erased in log as in Activity History there are indeed separate logs visible for 2000 and 500.
Seeing such lowered number users are getting confused and this is having a negative impact on our (both ours and Fitbit) user experience. We understand that such collisions would not occur by only using Fitbit or our fitness device, but when user works out on our device, there might be workout being detected on Fitbit watch due to movement as well and creating a collision of same activities.
I am attaching 2 images below, from Fitbit console, showing deducted steps.We believe that such collisions might be unavoidable as users might have multiple device apart from our product that are connected with Fitbit console as well.
Our current suggestion is that total steps count can be displayed in Fitbit Activity Console from total of logs unrelated to time of Activity. We hope we can discuss on what can be done about this, what can we be doing wrong.
Best AnswerUnable to edit post with wrong image urls, so here are images...
1) Console details after first actviity log,
2) Console display after 2nd log
Best Answer