Afraid to apply Sense 2 firmware update

[HowardL168]

• I just got notification on the app that the new firmware is available. But given the Sense 1 battery drain issues, is anyone having complete "SUCCESS" with the update or should I avoid it?

[LZeeW · Accepted solution]

@HowardL168   It is a minor firmware update.  It adds Status Indicators that will show you if you turned on Do Not Disturb, are in Sleep Mode, your Fitbit is disconnected from your phone, or if your battery is critically low.

These indicators were on the Sense and Versa 3 and I was really surprised that they weren't included on the Sense 2/Versa 4.  The touch screen is very sensitive and it is very easy to turn on DND or Sleep Mode without realizing it.  I've helped MANY users troubleshoot this.  My husband tends to forget his phone, but the disconnected phone icon helped me more than once when I used a Versa 3.

I haven't received the update yet.  You can wait and monitor the forum to see other user experience.

[KLN21]

I installed it yesterday and now my Fitbit is stuck in DND and sleep mode. Restarting has not resolved the issue. I get the Fitbit logo than I big red :cross_mark:. Trying to decide if I should do a factory reset. 

[HowardL168]

@LZeeW Thanks so much for your reply and detailed info! I was hoping for a more robust feature update, but if that (status indicators) is the entirety of the update, then you’re right, I should and will at least wait (if not totally ignore). The clock face I use the most has a graphic (green>yellow>red) illustration of battery status which serves me well for knowing critical low status. The clockface also has a phone disconnected indicator if needed. And I rarely unknowingly change the DND on/off albeit my wife who also has the sense 2 does, so 🤔. I would be most concerned with the battery drain I’ve heard about. One of the key reasons for me choosing Fitbit over Apple is the ability to go 5 or 6 days (depending on whether I use GPS for morning walks) whereas you have to charge the Apple Watch every day. 

I’m going to wait for now. A concern for “not” updating is if I don’t and thus the “update tracker” notice remains on the app, what happens if/when there’s “another” update…how would I know? Or is this the last firmware update for (the rumored discontinued) Sense 2?

Thanks gain for your info! ☺️

[HowardL168]

@KLN21 Wow, that’s not good! I get frustrated as is, when my DND goes on (by my own settings design to go on at sleep time) if I’m not yet sleeping and I have to manually turn it off! 😳😂 But (having not updated firmware) I “can” turn it off. Thanks for giving me another bullet point for not updating. 
How is your battery draining? 

[KLN21]

Keeping an eye on battery life and can update in a few days 🙂 

[LainyB007]

Hi - I used the feature for 2 mins of mindfulness when settling down to sleep. This now seems to have disappeared AND it looks like I have to log all moods in the app! I do not have my phone on all the time (trying to be mindful) so this is an undesirable update consequence in my eyes. Oh, the irony…

hope it helps. My recommendation - proceed with caution.

[LainyB007]

Further to my earlier message, just spent some time with chat and the solution for my issue was to reset my device, i.e., hold side button for 10 seconds,wait for Fitbit logo to appear, and everything appeared as it should on the device.

[Lynoure]

I am here because my Sense2 did not find my phone anymore after I once walked out of it's reach after the software update. Reboot didn't help, now considering a factory reset. 

[HowardL168]

Thanks. I'll look forward to your update

[Netweaver]

Don’t do it!  Since the update, Sense 2 will lose steps and battery life is not improved.