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Alarm app will not add to gallery

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‎11-27-2023 21:10

‎11-27-2023 21:10

I mistakenly hid(deleted?) the alarm app on my Fitbit. After searching through the forum I can’t re-add the alarm app like the other tiles. When I go to Gallery>Manage my tiles it won’t let me select the alarm app- if I click on it, it just sends me back to the gallery page without adding the alarm tile. It says it is installed but I can’t figure out how to get it to show up on the Fitbit? There is also no way I can find to uninstall and then reinstall. I am using the most recent iOS app. 

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3 REPLIES 3

‎11-28-2023 03:33

‎11-28-2023 03:33

Welcome to the Fitbit community, @CP77777777777!

Sad to hear that you're having an issue with your Sense 2.
As a first approach to get things right, I'd suggest to restart your phone to get your Fitbit app working as it should. Next please take your time and closely have a look here to see how to manage Apps on your Sense 2:

How do I install and manage apps on my Fitbit device? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎11-28-2023 17:20

In response to Talahthas

‎11-28-2023 17:20

I restarted my phone and the Fitbit and followed the guide above exactly, and unfortunately it is still not working. It is showing that the alarm app is “installed” but is not visible on the watch or under the gallery on the iPhone app. This applies to the other apps (ecg, weather), it says they are installed but not visible. The installed button is unclickable so I cannot try uninstalling and reinstalling. 

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‎11-28-2023 17:40

In response to CP77777777777

‎11-28-2023 17:40

You may have to setup the Sense 2 as a replacement device. IE: Without first removing from your account 

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