Alarm app

[SherSpar]

I am currently unable to see any set alarms on my phone. All my saved alarms disappeared. When I go to the alarm shirt cut, my screen goes blank. If I set a new alarm, I can’t see it to turn it in and off. 

[Guy_]

Hi @SherSpar - you can't see watch alarms on your phone.

If your watch is behaving strangely try holding the watch button for 10 seconds till it vibrates and the logo appears and wait for the watch to start and see if it helps.

[SherSpar]

I’ve done all the usual things as in restarting. The alarm app no longer shows when I swipe and when I go to all apps and try to load alarms, the sense crashes. Frustratingly, I somehow set two alarms that no go off every evening and there is no way to cancel them. 

[Guy_]

@SherSpar - you are probably going to have to do a factory reset and start all over again with the setup.

If you swipe the face down and tap Settings , About Sense 2 menu, there is an option to factory reset.

With the new setup the alarms will be gone (unless they are Alexa alarms) but if you still have problems the watch can be replaced under warranty.

If watch Settings isn't working you can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.