help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App will not let me log food.

‎11-07-2025 03:02 - last edited on ‎11-07-2025 07:46 by Fitbit Moderator

‎11-07-2025 03:02 - last edited on ‎11-07-2025 07:46 by Fitbit Moderator

App will not let me log foods

Moderator edit: updated subject for clarity

 

Best Answer
0 Votes
4 REPLIES 4

‎11-07-2025 04:04

‎11-07-2025 04:04

Hi @Xoe05.  This issue is affecting everyone.  Fitbit is aware. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎11-07-2025 04:30

In response to LZeeW

‎11-07-2025 04:30

Thank you!

Best Answer

‎11-07-2025 07:31

‎11-07-2025 07:31

Unable to log food. I reinstalled the app, and now I can't get back in to it. When I try to have them send me my password via email, it doesn't send anything. Google log in doesn't work either

Best Answer
0 Votes

‎11-07-2025 08:09 - edited ‎11-08-2025 07:39

In response to Xoe05

‎11-07-2025 08:09 - edited ‎11-08-2025 07:39

Hi @LZeeW and @Xoe05. Welcome to the Fitbit Community! It's great to have you here!

Thank you @LZeeW for your contribution.

I appreciate you have brought this issue to our attention, it looks like it's an ongoing issue and it has already been escalated, we'll provide you with a fix as soon as possible.

In the meantime, make sure you are running the latest version of the fitbit app. See How do I use the Fitbit app?  > How do I update the Fitbit app? for instructions.

In addition you can try to force quitting the app and launch it again if you haven't done so. Finally you may try shifting the network source to mobile data instead of Wifi if applies.

Best Answer