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Awiaitng Carrier Pickup for 6 days

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‎05-04-2023 05:44

‎05-04-2023 05:44

Has anyone experience "awaiting carrier pickup" for 6 days? They won't even speak to me at customer service until May 9th. FedEx says they are awiaitng the product from the shipper. I know it's lost at this point in a warehourse and I'm super frustrated. 

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‎05-04-2023 12:12 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

‎05-04-2023 12:12 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

Hi @Lulu9922, welcome to the Fitbit community. 

Thank you for the details provided in your post regarding the delay with your package. From what you mention, it sounds like you're still within the time frame our shipping team expects for standard delivery to some countries.

Please review this article to see what is the time frame for your countries About Fitbit purchases and shipping. 

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