Big red X on Sense 2

[rgomez]

Big red x :cross_mark: and not able to reset my Second Sense2. Then, the Fitbit team offered 35% discount so I can get another device that will stop working in 2 years. That is such a joke for the users, but for the creators is an excellent idea to profit. I am sorry, but I have to vent my frustrations. 

Moderator edit: clarified subject.

[-GCfan1987-]

Have you tried press and holding the side button till it resets and turns back on? My sense 2 has done that a few times after I was trying to fix a problem (problem still isn't solved) it turned itself back on

[MarreFitbit]

Hi there, @rgomez. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. We‘re taking your comments and sentiments in regards to our products and services into consideration. @-GCfan1987- I appreciate your contribution! 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team since there's nothing left we in the community can suggest other as all troubleshooting steps have been exhausted.

If you have any questions regarding the outcome of your case, you can also see fitbit.com/legal/returns-and-warranty. Note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. 

Thanks in advance! 

[rgomez]

I tried that, and still no luck! Customer support was not helpful at all! It sucks to own something that is so not reliable after two years.