help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen and won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2023 13:02

‎05-01-2023 13:02

Went to check the time and my screen went black. Tried all the tips and tricks given to me by support and nothing worked. Wouldn't sync, screen stayed black, pretty much no response other than a vibrate. My phone wouldn't even recognize the watch even though I just synced it and used the alarm. After everything I got a replacement sent out but wondering if anyone else had this issue. The watch is only a couple months old. 

Best Answer
2 REPLIES 2

‎05-06-2023 06:09

‎05-06-2023 06:09

Sounds like it's a battery issue.  Have you tried charging it for 2 hours?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎05-06-2023 06:20

‎05-06-2023 06:20

Thanks for being part of our Community @Bradleyllll.

 

I appreciate all the details provided about the inconvenience with your Sense 2.

 

I've been informed that you already contacted the Customer Support team for further assistance.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Best Answer
0 Votes