help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Sense 2 not completing the Set Up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-23-2025 13:57 - last edited on ‎03-24-2025 17:20 by Fitbit Moderator

‎03-23-2025 13:57 - last edited on ‎03-24-2025 17:20 by Fitbit Moderator

I just bought a Sense 2 and I can connect the watch to my IPhone. I have done the following;

-  I turned on and off my Bluetooth on my phone

- Restarted both iPhone and Sense 2

- I have factory restarted my watch, even though. its brand new

- I uninstalled the App and reinstalled

what am i missing here? 

 

Best Answer
2 REPLIES 2

‎03-23-2025 15:11

‎03-23-2025 15:11

Mehhh.. dont worry about it. Im returning it

Best Answer
0 Votes

‎03-24-2025 17:14

In response to PourPancho

‎03-24-2025 17:14

Hello there @PourPancho, nice to see new members around! 

I really appreciate all the effort you've invested in describing the steps you've already taken. Please note that this isn't a common issue and actually sounds quite unusual.

I'm guessing you've already returned the device to the store, and I'm sorry to hear that. In any case, I'd like to suggest you take a look at the steps described here. You might find some helpful advice for this particular issue.

Best Answer
0 Votes