Caller ID and notification overlapped on Sense 2

[MikeZie]

Hi,

I use Sens 2 for last month and still have a problem with incoming calls notifications. When someone call me, the notifications about it is on the same line on the sceen as a name of the caller. So it is unable to see who's calling.

 I chated with helpdesk and they said they see the problem, but don't know how to solve it!!!

Fitbit sells product which is not working properly.

Anyone has a same problem? Any advice how to solve it?

Moderator Edit: Clarified subject

[LizzyFitbit]

@MikeZie Welcome to the Community.

Thanks for the picture, as well as your efforts while contacting our Support team. I'm sorry you're having this experience with the Sense 2 and to investigate on my end, may I know if this happens just for incoming calls notifications? Or does it happen when receiving other notifications or checking other apps?

[MikeZie]

Hi,

Yes, just incoming calls. All other notifications from all apps come correct.

[LizzyFitbit]

Hi there, @MikeZie.

Thanks for getting back confirming this only happens when receiving call notifications. I went ahead to investigate your details and it seems our team is aware of this issue affecting the Sense 2. I understand where you're coming from and apologize for this inconvenience. While there isn't a time frame for the fix, please know we'll keep working on our devices to improve the experience with them.

[t.parker]

This looks like simple language related layouting issue. Polish "rozmowa przychodząca" won't fit a single line hence the text is broken into 2 lines unlike English "Incoming call" which is shorter. Second line has been reserved for caller ID so now it overlaps. It should be easy to fix but I wouldn't expect the fix too soon (or maybe ever). It's Fitbit.

[MikeZie]

Hi,

Thanks, that's what I was thinking. Of course it's easy to fix but Fitbit official's says that they work on it but with no time frame to repear. The funny thing is that other apps works propperly and showns everything correct even if they have to split the teks into two lines.

[LizzyFitbit]

Hi there, @t.parker and @MikeZie.

Thanks for getting and sharing your thoughts. I understand how frustrating this has been and I'm sorry for this inconvenience. We'll continue to monitor the situation, and keep our team informed of the impact to you and other members. Once again, your feedback is appreciated and if you need anything else, don't hesitate to let me know.